Nothing in this policy is intended to limit or exclude any rights afforded to consumers under the Consumer Protection Act, 2008, where applicable.

Customer Support

If you experience an issue with a product, please contact our support team before attempting to return the product.

Many operational concerns can be resolved through troubleshooting, adjustment or guidance from our technicians.

Warranty Coverage

e-Scooters supplied by We Love Gadgets come with a 12 month manufacturer warranty unless otherwise specified.

The warranty period begins on the date of dispatch or collection.

Warranty assistance relates to faults that arise during normal intended use of the product and is subject to inspection and verification by We Love Gadgets.

Battery Warranty

Batteries are consumable components and naturally degrade over time depending on usage, charging habits and environmental conditions.

Battery-related concerns arising from manufacturing defects will be assessed in accordance with applicable consumer protection legislation.

Battery performance degradation through normal use, aging, improper charging, misuse, water exposure, deep discharge or use of non-approved chargers is not covered.

Water Resistance Disclaimer

Unless specifically stated otherwise by the manufacturer, e-Scooters are not designed for riding in heavy rain, through standing water or under high-pressure washing conditions.

Water damage including corrosion, electrical failure or bearing damage resulting from moisture ingress will not be covered under warranty.

Owner Responsibilities

e-Scooters require reasonable care and routine maintenance.

Owners are responsible for regular checks including:

• Tightening bolts and fasteners.
• Maintaining tyre pressure.
• Checking electrical connections.
• Proper battery charging and storage.
• Basic mechanical adjustments where required.

Failure to maintain a product appropriately may affect warranty support.

Proper Use

e-Scooters must be used in accordance with their intended purpose and operating guidelines.

Damage resulting from misuse, racing, stunt riding, "wheelie'ing", water exposure, accidents, overloading or unauthorised modification, tuning or electrical alteration is not covered by warranty service.

Damage resulting from accidents, collisions or impacts is not covered under warranty.

Rider Weight & Overloading

Rider weight limits published by the manufacturer must be observed.

Damage resulting from overloading or use outside of published specifications is not covered by warranty.

Product Performance

e-Scooters perform according to manufacturer specifications under controlled conditions.

Actual performance may vary depending on rider weight, terrain, gradients, tyre pressure, battery condition, weather conditions and general operating environment.

Variations in real-world performance do not indicate a fault.

Product Suitability

Customers are responsible for ensuring that the product selected is suitable for their intended use and environment prior to purchase.

We Love Gadgets provides product specifications and guidance to assist customers in selecting appropriate equipment.

Suitability concerns relating to terrain, gradients, driveway conditions, transport compatibility, distance expectations or personal preference do not constitute product faults.

Safety & Legal Use

Customers are responsible for ensuring lawful and safe operation of e-Scooters in their area of use, including compliance with local traffic regulations, helmet use and safety requirements where applicable.

Wear & Tear Exclusions

Normal wear-and-tear items including tyres, brake pads, grips, tubes, cosmetic scratches, bearings and other consumable components are not covered under warranty unless defective on delivery.

Reporting Product Concerns

Customers are encouraged to report any delivery issues or product concerns as soon as reasonably possible after receipt.

Early reporting assists with efficient assessment and resolution.

Concerns reported after 7 days may still be handled in accordance with applicable warranty and consumer protection legislation.

Service & Warranty Procedure

Products reported as faulty must be returned to We Love Gadgets for inspection and technical assessment.

Customers are responsible for returning the product.

Customers may be required to provide photos or supporting information to assist with initial assessment.

Collection services for large items may be arranged where necessary, but transport costs may apply.

Proof of purchase is required for all service requests.

Technical Assessment

All products returned for service undergo technical evaluation by We Love Gadgets technicians.

Warranty determination is made following technical inspection.

Following inspection, appropriate remedies may include adjustment, repair, replacement or refund where required in terms of applicable consumer legislation.

Diagnostic Inspection Fees

Products returned for inspection may be subject to diagnostic charges where no service work is required. 

We Love Gadgets reserves the right to charge:

• Diagnostic inspection fees
• Labour charges where applicable
• Courier or transport costs

Customers will be notified of applicable charges prior to the return of the product.

Diagnostic or inspection fees will not apply where a verified warranty defect is identified.

Where a reported fault is confirmed to be user-related or not covered under warranty, applicable diagnostic and service fees may apply.

Product Returns

Products that have been assembled, ridden or otherwise used may show depreciation or signs of use and may not be eligible for return where no fault is present, subject to applicable consumer protection legislation.

Nothing in this policy limits any rights afforded to consumers under applicable consumer protection legislation.

Approved refunds will be processed within a reasonable timeframe, typically aligned with standard payment processing cycles.

Restocking / Depreciation Fee

Where a discretionary return is accepted for a non-defective product, We Love Gadgets reserves the right to apply a reasonable handling, restocking or depreciation fee of up to 20% of the purchase price.

This fee may reflect reasonable costs incurred by the business relating to the transaction, including but not limited to:

• Delivery and collection logistics
• Payment processing or platform fees
• Marketplace or sales commissions
• Product preparation and inspection
• Repackaging or refurbishment where required
• Depreciation resulting from handling or assembly

Any applicable deduction will be assessed reasonably based on the condition of the returned product and the costs incurred.

No restocking or handling fee will apply where a product is confirmed to be defective in terms of applicable consumer protection legislation.

Cooling-Off Returns (Online Purchases)

Where applicable under South African electronic commerce legislation, certain direct online purchases may be subject to a statutory cooling-off cancellation right.

Such cancellation requests must be submitted within 7 days of delivery.

To qualify, the equipment must be returned:

• Unused
• Unassembled
• In original packaging
• Complete with all accessories and documentation

The customer is responsible for all transport costs associated with the return, including:

• Original delivery costs (where applicable and not prohibited by law)
• Return transport to We Love Gadgets
• Collection or logistics arrangements where required

Damaged Deliveries

Customers should inspect deliveries upon receipt.

Any visible damage must be reported within 24 hours of delivery and noted with the courier where possible.

Spare Parts

Replacement parts are available for e-Scooters supplied by We Love Gadgets.

Customers may order parts directly or arrange installation through our service department. Installation of parts by customers or third parties is undertaken at their own risk. Warranty eligibility may be affected unless parts are fitted by We Love Gadgets, or an authorised technician.

Policy Updates

Policy updates will not affect transactions already concluded prior to such amendments unless required by applicable law.